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Please take some time to familiarise yourself with the information below and our terms of booking. We want to make sure you know what to expect and ensure your receive the best service possible. Please note that by ordering you agree you have read and understood the below.

Terms and Conditions

  • Orders take a minimum of 12 weeks to complete. Do not worry if you don't hear from me for a while, your flowers are safe and happy in the preservation process. You will get an email when they are ready. You're welcome to check in around the 12 week point to see where they are at but I'm afraid I cant personally reply to all messages chasing up orders throughout. 

  • Flowers need to be dried to be placed in resin, sometimes this can change the colour of your flowers. Some flowers/foliage are also unsuitable for the preservation process, for example Lillies and berries so they may be left out of your order. Some flowers/foliage can look quite different when dried, but still very beautiful! Just remember, this process is a form of art whereby Sarah will work with nature and her skills to preserve the beauty of each flower, however Mother Nature allows. Please note also that white flowers dry cream/yellowy 95% of the time. If you are concerned please just ask!  We cannot stress it enough that your flowers are not guaranteed to look the same in the resin as they do fresh

  • My shapes can contain bubbles, small holes and slight bulges/ indents- this is due to the nature of working with real flowers and soft moulds. It all adds to the charm of buying a hand made item! The backs are not designed to be seen- I sometimes have to sand off and where needed, recoat sharp edges of flowers which poke out. Again, we stress that your letters and hearts and other shapes will not appear machine cut because they are not- and will show imperfections that come with a hand made item.

  • No responsibility will be held for damaged flowers which are not packaged as advised and sent within a reasonable time scale. No refunds are given for flowers arriving damaged having not been sent according to instructions. I also am unable to offer a refund for any packages lost by Royal Mail or other courier, please ensure the insurance offered by them covers your order amount and you obtain a reference number. We highly recommend Special Delivery. It is also your responsibility to keep an eye on tracking to ensure the parcel containing your flowers has reached its destination as although we try to, we cannot always contact you to confirm receipt.

  • Deposits are non refundable. For wedding bookings, in the unlikely event that your wedding is cancelled, we are unable to offer a refund on deposits, so please ensure that your wedding insurance will cover your flower preservation booking. For any weddings postponed in relation to COVID-19, you can move your deposit over to a new date, simply keep us informed via email or Facebook message. Please note updated pricing may be applied to any bookings moved to 2022 and beyond to account for inflation in costs of materials and other overheads. 
     

  • We cannot chase up flower arrivals without names, it is very important that you put your name on the inside and outside of the box, clearly and easily obtainable. We now ask that you include a print out of your booking form if possible.
     

  • Please ensure your address on the booking form and, if applicable in Paypal, is correct. Any change of address must be emailed to sarahashleighbookings@gmail.com. It is however your responsibility to ensure you have mail forwarding as although we make every effort to keep track of new address details we cannot be held responsible for errors due to address changes. 

  • The letters F and P do not stand up so you may need something adhesive to assist in making them free standing, alongside the silicone dots provided. The small letter L has a short “foot” - and both the large and the small  I is a simple straight shape "I" rather than "I" also without "feet" -please check my photos.

  • It is not possible to send leftover flowers back so if you’d like to keep any please separate them before sending.

  • Customers sending flowers to us from overseas will be responsible for any customs charges. We are unable to advise on estimated costs, and it is not something we are able to control. Some couriers will require payment before delivery is permitted. Please ensure you do the relevant research before booking with us.

  • We only accept hand delivery of flowers if pre arranged and Monday - Friday only.