Some Important Information ...
Please take some time to familiarise yourself with the information below and our terms of booking. We want to make sure you know what to expect and ensure your receive the best service possible.
How it Works
First, browse our options to see what would you might like to have done. You can drop me an email if you need any help deciding on what to have! When you're ready to, you can book in here You'll need to book in advance where possible as I often get booked up, mainly throughout April to August. If you'd like to split you order into two payments, use coupon code DEPOSIT (it does mean you'll have to redo the form 4 weeks before you send flowers to pay the other half).
I have a page explaining how to package up your flowers to send to me (yes you can post them!), you'll just need to get them over to me within a few days so I can start working on them as fresh as possible. Flowers are all professionally dried before they go in the resin which is part of the wonderful process.
If your date for sending flowers is in two weeks or less we will get in touch with you as soon as we can to give you the address. If you have booked for a future date we will be in touch 1-3 weeks before your sending day to give you final details.
When you send your flowers, make sure you include your booking form inside the box (or hand write your order details) and send them via Royal Mail Special Delivery. Keep an eye on tracking as we cant always update you when flowers arrive! It will either be myself or my lovely mum Karen who takes in your flowers.
Orders can take up to 4 months to be returned to you although it is usually quite a lot less than this. Due to the nature of working with flowers, resin and fluctuating operational factors its no longer possible for us to adhere to a specific guideline (we used to say 12 weeks).
Please have a read below of the full terms and conditions, as by booking with us you are agreeing to all of them.
Terms and Conditions
Flowers need to be dried to be placed in resin, sometimes this can change the colour of your flowers. Some flowers/foliage are also unsuitable for the preservation process, for example Lillies and berries so they may be left out of your order. Some flowers/foliage can look quite different when dried, but still very beautiful! Just remember, this process is a form of art whereby Sarah will work with nature and her skills to preserve the beauty of each flower, however Mother Nature allows. Please note also that white flowers dry cream/yellowy 95% of the time. If you are concerned please just ask! We cannot stress it enough that your flowers are not guaranteed to look the same in the resin as they do fresh.
My shapes can contain bubbles, small holes and slight bulges/ indents- this is due to the nature of working with real flowers and soft moulds. It all adds to the charm of buying a hand made item! The backs are not designed to be seen- I sometimes have to sand off and where needed, recoat sharp edges of flowers which poke out. Again, we stress that your letters and hearts and other shapes will not appear machine cut because they are not- and will show imperfections that come with a hand made item.
No responsibility will be held for damaged flowers which are not packaged as advised and sent within a reasonable time scale. No refunds are given for flowers arriving damaged having not been sent according to instructions. I also am unable to offer a refund for any packages lost by Royal Mail or other courier, please ensure the insurance offered by them covers your order amount and you obtain a reference number. We highly recommend Special Delivery. It is also your responsibility to keep an eye on tracking to ensure the parcel containing your flowers has reached its destination as although we try to, we cannot always contact you to confirm receipt.
Deposits are non refundable. For wedding bookings, in the unlikely event that your wedding is cancelled, we are unable to offer a refund on deposits, so please ensure that your wedding insurance will cover your flower preservation booking. For any weddings postponed in relation to COVID-19, you can move your deposit over to a new date, simply keep us informed via email or Facebook message. Please note updated pricing may be applied to any bookings moved to 2022 and beyond to account for inflation in costs of materials and other overheads.
We cannot chase up flower arrivals without names, it is very important that you put your name on the inside and outside of the box, clearly and easily obtainable. We now ask that you include a print out of your booking form if possible.
Please ensure your address on the booking form and, if applicable in Paypal, is correct. Any change of address must be emailed to firstname.lastname@example.org.
The letters F and P do not stand up so you may need something adhesive to assist in making them free standing, alongside the silicone dots provided. The small letter L has a short “foot” - and both the large and the small I is a simple straight shape "I" rather than "I" also without "feet" -please check my photos.
It is not possible to send leftover flowers back so if you’d like to keep any please separate them before sending.
Customers sending flowers to us from overseas will be responsible for any customs charges. We are unable to advise on estimated costs, and it is not something we are able to control. Some couriers will require payment before delivery is permitted. Please ensure you do the relevant research before booking with us.
We only accept hand delivery of flowers if pre arranged and Monday - Friday only.